Privacy Policy

Personal Information

When you book a tour or contact us, we collect information such as your name, email address, phone number, and any other details you provide in your inquiry or booking form.

Booking Information

We collect information about your tour preferences, group size, dates, and any special requirements you communicate to us.

Communication Records

We maintain records of your communications with us through email, WhatsApp, phone calls, or contact forms to provide better service and resolve any issues.

Technical Information

We may collect technical data such as your IP address, browser type, device information, and pages visited on our website through cookies and similar technologies.

To process and manage your tour bookings and reservations.

To communicate with you about your bookings, including confirmations, updates, and customer support.

To respond to your inquiries and provide information about our services.

To improve our website, services, and customer experience.

To send you promotional materials or updates about our tours (only with your consent).

To comply with legal obligations and protect our rights and safety.

Service Providers

We share your information with trusted service providers who assist us in operating our business, including payment processors, email services, and tour operators. All service providers are obligated to keep your information confidential.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Third Parties

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

We use secure servers and encryption technologies to protect sensitive data during transmission.

Access to personal information is restricted to authorized personnel who need it to perform their duties.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how visitors use our site.

How We Use Cookies

We use cookies to remember your preferences, analyze site traffic, and measure the effectiveness of our marketing campaigns. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device).

Third-Party Cookies

We may use third-party services like Google Analytics to analyze website usage. These services may place their own cookies on your device.

Managing Cookies

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Access

You have the right to request access to the personal information we hold about you.

Correction

You can request that we correct any inaccurate or incomplete personal information.

Deletion

You may request that we delete your personal information, subject to legal obligations to retain certain data.

Objection

You can object to the processing of your personal information for marketing purposes.

Data Portability

You have the right to receive your personal information in a structured, commonly used format.

Withdrawal of Consent

Where we process your information based on consent, you can withdraw that consent at any time.

We may send you marketing communications about our tours, special offers, and updates if you have given us consent to do so.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Even if you opt out of marketing communications, we will still send you important service-related messages about your bookings.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Booking and transaction records are typically retained for accounting and legal purposes for up to 7 years.

Marketing communications data is retained until you withdraw your consent or we no longer have a legitimate reason to keep it.

Your information may be transferred to and processed in countries other than Indonesia, including countries that may not have the same data protection laws.

We ensure that appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.

We will notify you of any material changes by posting the new policy on our website with an updated 'Last Updated' date.

Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us:

Email

info@hatidua.com

Operator

CV Hati Dua Bali

Booking Agent

House of Reservations

Location

Bangli & Kintamani, Bali, Indonesia